Access the KARL STORZ Customer Portal
Find everything you need to manage and place orders with the convenience of 24/7 service on the KARL STORZ Customer Portal
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Orders
The Orders page provides order details and status, including shipping and tracking information. You can also access order-related documents for your purchase order.• Filter for your purchase order at the top of the page.
• You can sort by ship-to account, service type, date, PO number, or order number.
• Once filtered, the Order Details panel will populate with all the order-related information, including a link to the freight carrier tracking and the order-related documents.
Tip: The date range automatically pulls in a 90-day date range. If searching beyond 90-days, make sure to extend the date range!
Pricing
The Pricing page gives you access to your contract pricing before you cut your PO! Enter multiple part numbers in the field and get answers in seconds. The Sales Rep information is also provided in case you need further assistance.
Inventory
The Inventory page provides a purchase history for all your serialized products, including original purchase information and warranty status. You can also submit a service request straight from this page—just click on the box next to the product and click the “Create Service Request” button.Tip: Click on the download icon and download all your inventory data into an Excel spreadsheet.
Documents
The Documents page lets you view and download your order confirmations, packing slips, invoices, and evaluation reports.
Tip: You can also download and print a PDF of your document.
Repurchase
The Repurchase page allows you to place a purchase order for new product. You can also view pricing while selecting your product. As soon as you hit the “submit order” button, you will receive your order confirmation!Tip: Check pricing and inventory availability and place an overnight order, worry-free, in just a few clicks. It’s easy as 1-2-3!
Service Requests
The Service Request page allows you to quickly and easily place evaluation and exchange requests. Simply choose Evaluation or Exchange, follow the prompts, and submit your service request! Once again, it’s easy as 1-2-3!
Contact Us
For questions, please contact us at CustomerPortal@karlstorz.com or 1-800-421-0837.Tip: Need Sales and Service contact information? At the bottom of the home page, under the “Contact Us” section, click on the “Contacts for Sales and Service” link.
KARL STORZ Endoscopy-America, Inc. | 2151 E. Grand Ave. | El Segundo, CA 90245
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/* DO NOT EDIT THIS BLOCK. YOU MAY EDIT THE "CUSTOM CSS" BLOCK (IN PURPLE) BELOW. */ /* HEADER AND FOOTER ROWS (VER 2024-03-23) */ .row-hero { height: 260px; } @media (max-width: 890px) { .row-hero { height: 400px; } .row-hero .column:nth-of-type(3) { margin-bottom: 25px !important; } } .row-hero .column:nth-of-type(1) img { max-width: 160px !important; margin: 25px 60px; } .row-hero .column:nth-of-type(3) div a div { width: 230px; border-radius: 20px !important; } @media (min-width: 891px) { .row-hero .column:nth-of-type(3) { position: relative; } .row-hero .column:nth-of-type(3) div a div { position: fixed; top: 25px; text-align: center; margin-left: -250px; } } /* TWO-COLUMN HERO */ @media (max-width: 890px) { .row-hero-2col { height: auto; } .row-hero-2col .column:nth-of-type(2) { margin-bottom: 25px !important; } } @media (min-width: 891px) { .row-hero-2col { align-items: stretch !important; } } .row-hero-2col .row-hero-2col-img-col { background-repeat: no-repeat; height: 115vw; } @media (min-width: 891px) { .row-hero-2col .row-hero-2col-img-col { height: auto; background-attachment: fixed; } } @media (min-width: 1260px) and (max-height: 1049px) { .row-hero-2col .row-hero-2col-img-col { min-height: 100vh; } } @media (min-width: 1260px) and (min-height: 1050px) { .row-hero-2col .row-hero-2col-img-col { min-height: 905px; } } .row-hero-2col .row-hero-2col-img-col img { max-width: 160px !important; margin: 25px 60px; } @media (max-width: 574px) { .row-hero-2col .row-hero-2col-img-col div { text-align: center !important; } } @media (min-width: 1260px) { .row-hero-2col .row-hero-2col-text-col .contentbuilder-landingpage-richtext { position: absolute; top: 50%; transform: translate(0%, -50%); width: calc(100% - 200px); } } .row-hero-2col .row-hero-2col-button-col { display: flex; flex-direction: column; padding: 40px; } @media (min-width: 481px) { .row-hero-2col .row-hero-2col-button-col { padding: 60px; } } @media (min-width: 1201px) { .row-hero-2col .row-hero-2col-button-col { padding: 100px; } } .row-hero-2col .row-hero-2col-button-col div:nth-of-type(1) { margin-bottom: 20px; } .row-hero-2col .row-hero-2col-button-col div:nth-of-type(1) a div { width: 290px; border-radius: 20px !important; } @media (min-width: 575px) { .row-hero-2col .row-hero-2col-button-col { position: relative; } .row-hero-2col .row-hero-2col-button-col div:nth-of-type(1) { text-align: right !important; margin-right: 250px; } .row-hero-2col .row-hero-2col-button-col div:nth-of-type(1) a div { position: fixed; top: 25px; z-index: 100; } } @media (min-width: 1201px) { .row-hero-2col .row-hero-2col-button-col div:nth-of-type(1) { margin-right: 210px; } } /* THREE-COLUMN HERO */ .row-hero-3col { height: 260px; } @media (max-width: 890px) { .row-hero-3col { height: 400px; } .row-hero-3col .column:nth-of-type(3) { margin-bottom: 25px !important; } } .row-hero-3col .column:nth-of-type(1) img { max-width: 160px !important; margin: 25px 60px; } .row-hero-3col .column:nth-of-type(3) div a div { width: 290px; border-radius: 20px !important; } @media (min-width: 891px) { .row-hero-3col .column:nth-of-type(3) { position: relative; } .row-hero-3col .column:nth-of-type(3) div a div { position: fixed; top: 25px; text-align: left; margin-left: -310px; } } /* SECTION HEADERS */ .row-section-header .contentbuilder-landingpage-richtext { font-size: inherit !important; } .row-section-header * { line-height: 1.2em !important; } @media (min-width: 481px) { .row-section-header { font-size: 18px; } } @media (min-width: 891px) { .row-section-header { font-size: 15px; } } @media (min-width: 1201px) { .row-section-header { font-size: 18px; } } .row-section-header h3 { color: #184184 !important; font-weight: 600 !important; font-size: 1.1em !important; margin-bottom: .6em !important; } .row-section-header h2 { color: #252b3c !important; font-weight: 600 !important; font-size: 1.7em !important; margin-bottom: 0 !important; } .row-section-header h2 span { color: #252b3c !important; font-weight: 300 !important; font-size: 1.4em !important; margin: .1em 0 !important; display: inline-block; } .row-legal { font-size: 11px; } .row-legal ul, .row-legal ol { margin: 0px; padding: 0px; } .row-legal ul li, .row-legal ol li { margin: 0 0 0 12px; padding: 0px; font-size: 11px; } .row-legal ul li a, .row-legal ul li a:link, .row-legal ul li a:visited, .row-legal ol li a, .row-legal ol li a:link, .row-legal ol li a:visited { text-decoration: none; } .row-legal ul li a:hover, .row-legal ol li a:hover { text-decoration: underline; }
/* CUSTOM STYLES FOR THIS PAGE. YOU MAY EDIT THIS. */ /* ROW HERO, COLUMN 2 */ .row-hero .column:nth-of-type(2) { min-height: 450px; } @media(min-width:600px){ .row-hero .column:nth-of-type(2) { min-height: 550px; } } /* ROW HERO, COLUMN 3 */ .row-hero .column:nth-of-type(3).custom-button div a div { border-radius: 40px !important; background-color: rgb(24, 65, 132, .75) } .custom-h2-span.row-section-header h2 span { font-size: 1em !important; } .custom-1280\+ { display: none; } @media(min-width:1280px){ .custom-1280\+ { display: block; } }
/* CSS INJECTOR SCRIPT */ /* DO NOT EDIT THIS BLOCK */ console.log('ACTIVATING CSS INJECTOR (VER 2024-03-23)'); /* NOTE: MUST USE THIS STYLE OF COMMENTS */ /* THIS SCRIPT WILL COPY CLASS NAMES AND STYLES (FROM TITLE ATTRIBUTE) TO PARENT ROWS AND COLUMNS */ /* WE HAVE TO USE THE TITLE ATTRIBUTE, BECAUSE THIS IS THE ONLY OTHER ATTRIBUTE SALESFORCE ALLOWS US TO USE, AND WE CAN'T ADD THE STYLE TO THE DIV OR IT BREAKS THE BUILDER */ function processClassNames(sourceClass, targetClass) { let classManagerDivs = document.querySelectorAll('.' + sourceClass); classManagerDivs.forEach(function (classManagerDiv) { let classesToAdd = classManagerDiv.classList; let targetDiv = findAncestorWithClass(classManagerDiv, targetClass); if (targetDiv) { /* PROCESS HELPER CLASSES */ for (let i = 0; i < classesToAdd.length; i++) { if(classesToAdd[i] === sourceClass){ continue; } /* WRAP COLUMN'S CONTENT IN A DIV */ if(classesToAdd[i].substring(0,13) === 'width-wrapper'){ let maxWidth = classesToAdd[i].match(/\d+/); let wrapperDiv = document.createElement('div'); wrapperDiv.className = 'wrapper'; wrapperDiv.style.maxWidth = maxWidth + 'px'; wrapperDiv.style.display = 'inline-block'; wrapperDiv.innerHTML = targetDiv.innerHTML; targetDiv.innerHTML = ''; targetDiv.appendChild(wrapperDiv); targetDiv.classList.add(classesToAdd[i]); continue; } /* PROCESS ACTION CLASSES */ let sourceImg = null; switch(classesToAdd[i]) { case "bg-from-img1": sourceImg = findChildElementByIndex(targetDiv, 'img', 0); targetDiv.style.backgroundImage = 'url("'+sourceImg.src+'")'; sourceImg.parentElement.remove(); break; case "bg-from-img2": sourceImg = findChildElementByIndex(targetDiv, 'img', 1); targetDiv.style.backgroundImage = 'url("'+sourceImg.src+'")'; sourceImg.parentElement.remove(); break; } /* ADD CLASS TO TARGET DIV */ targetDiv.classList.add(classesToAdd[i].replace(':', '_')); /* IF THERE IS A TITLE, ADD IT AS A STYLE */ if (classManagerDiv.title) { targetDiv.style.cssText += classManagerDiv.title; } } } }); } function removeClassManager(src) { let classManagerDivs = document.querySelectorAll('.' + src); classManagerDivs.forEach(function (classManagerDiv) { let parentDiv = classManagerDiv.parentElement; parentDiv.remove(); }); } function findAncestorWithClass(element, className) { while (element) { if (element.classList.contains(className)) { return element; } element = element.parentElement; } return null; } function findChildElementByIndex(parentElement, childTag, index) { let children = parentElement.getElementsByTagName(childTag); return children[index]; } /* LOADED IN PAGE IN FOOTER. NO NEED TO WAIT FOR IMAGES TO LOAD. */ /* MOVE OVER THE CLASS NAMES FROM THE HELPERS ON THE PAGE */ processClassNames('ks-add-class-to-row', 'row'); processClassNames('ks-add-class-to-column', 'column'); processClassNames('ks-add-class-to-region', 'contentbuilder-landingpage-html'); /* REMOVE THE HELPERS */ removeClassManager('ks-add-class-to-row'); removeClassManager('ks-add-class-to-column'); removeClassManager('ks-add-class-to-region');